Every device sold by JAYCO Tech is covered by a clear, comprehensive warranty, with no hidden clauses and a simple claims process.
Coverage periods and terms differ by device type, detailed below for complete transparency.
| Device Category | Standard Warranty | Extended (Optional) | Parts | Labour | Onsite |
|---|---|---|---|---|---|
| Laptops | 12 months | Up to 36 months | ✓ | ✓ | Tier 2+ |
| Desktops / Workstations | 12 months | Up to 36 months | ✓ | ✓ | Tier 2+ |
| Servers | 12 months | Up to 36 months | ✓ | ✓ | All Tiers |
| Networking Equipment | 12 months | Up to 24 months | ✓ | ✓ | On request |
All manufacturing defects and hardware failures arising from normal business use are covered under warranty.
The following categories of damage or fault are not covered under the standard hardware warranty.
Our claims process is straightforward, designed to get your device repaired or replaced with minimum friction.
Contact our support team via phone (+92 370 0955251), email (support@jaycotech.pk), or WhatsApp Business. Have your device serial number and purchase/contract reference ready.
Our technician will attempt remote diagnosis first to determine whether the fault is hardware-based and confirm it falls within warranty scope. This typically takes under 1 hour.
Once confirmed as a warranty-eligible fault, we issue a claim reference and schedule onsite repair or advance unit dispatch based on your SLA tier.
Our engineer attends onsite (or we dispatch a replacement unit) to resolve the fault. Parts and labour are at no charge under an active warranty.
You receive a repair completion report detailing work done, parts replaced, and updated warranty status. Your warranty period continues from the original start date unless a full unit replacement occurs.
Call our warranty team directly during business hours.
+92 370 0955251Mon–Sat, 9am–6pm
Send claim details and photos to our warranty inbox.
support@jaycotech.pkResponse within 4 business hours
Fastest way to send device photos and get a quick response.
Open WhatsAppResponds within 30 minutes
Our support team is ready to help you understand your coverage and guide you through the claims process.