Every device sold by JAYCO Tech is covered by a clear, comprehensive warranty, with no hidden clauses and a simple claims process.
Coverage periods and terms differ by device type, detailed below for complete transparency.
| Device Category | Standard Warranty | Extended (Optional) | Parts | Labour | Onsite |
|---|---|---|---|---|---|
| Laptops | 12 months | Up to 3 years | ✓ | ✓ | Tier 2+ |
| Desktops / Workstations | 12 months | Up to 3 years | ✓ | ✓ | Tier 2+ |
| Servers | 12 months | Up to 3 years | ✓ | ✓ | All Tiers |
| Networking Equipment | 12 months | Up to 2 years | ✓ | ✓ | On request |
All manufacturing defects and hardware failures arising from normal business use are covered under warranty.
The following categories of damage or fault are not covered under the standard hardware warranty.
Our claims process is straightforward, designed to get your device repaired or replaced with minimum friction.
Log in at app.jaycotech.pk and open Warranty. Your devices, serial numbers and warranty dates are already on file, so you simply pick the affected device and describe the fault — no paperwork to dig out. Every claim gets a reference you can track in the portal.
No portal access yet? Email support@jaycotech.pk and we’ll set your account up the same day.
Our technician will attempt remote diagnosis first to determine whether the fault is hardware-based and confirm it falls within warranty scope. This typically takes under 1 hour.
Once confirmed as a warranty-eligible fault, we issue a claim reference and schedule onsite repair or advance unit dispatch based on your SLA tier.
Our engineer attends onsite (or we dispatch a replacement unit) to resolve the fault. Parts and labour are at no charge under an active warranty.
You receive a repair completion report detailing work done, parts replaced, and updated warranty status. Your warranty period continues from the original start date unless a full unit replacement occurs.
All warranty claims are logged and tracked in the JAYCO Tech Client Portal. The channels below are for questions and account help.
The place to raise and track every warranty claim, with your devices already on file.
Raise a ClaimAvailable 24/7
Portal access, coverage questions and anything you can’t log yourself.
support@jaycotech.pkResponse within 4 business hours
Speak to the warranty team about an open claim during business hours.
+92 370 0955251Mon–Sat, 9am–6pm
Raise and track claims in your client portal. Our support team is here for anything about your coverage.