From SLA support contracts to full device lifecycle management, comprehensive IT services designed for organisations that can't afford downtime.
Dedicated SLA agreements for each hardware category, with defined response times and escalation paths.
Business-grade notebook support
Our laptop SLA covers all major business notebook brands including Dell, HP, Lenovo, and Apple. We handle hardware faults, screen damage, battery degradation, and component-level repair with clear response guarantees.
Workstation & PC support
Keeping your office workstations running is critical. Our desktop SLA covers everything from component-level repair to full-unit swap, ensuring your team stays productive.
Mission-critical infrastructure
Server downtime is business downtime. Our server SLA is the most comprehensive we offer, with 2-hour response options, on-call engineers, and a parts reserve specifically for enterprise server clients.
Our enterprise team will design a support package built around your device estate, criticality requirements, and budget.