Laptop SLA Support

Business-grade SLA cover for your notebook fleet. Same-day diagnosis, onsite repair, and advance replacement units to keep your team productive.

Laptop SLA

Business-grade notebook support

Screen Replacement Battery Service Keyboard / Trackpad Motherboard Repair Data Recovery
Laptop SLA

Laptop Support Agreements

Our laptop SLA covers all major business notebook brands including Dell, HP, Lenovo, and Apple. We handle hardware faults, screen damage, battery degradation, and component-level repair with clear response guarantees.

  • Same-day diagnosis on critical faults
  • Advance replacement unit (Business & Enterprise tiers)
  • On-site screen and battery replacement
  • BIOS/firmware level repair support
  • Dedicated account manager

Response Times

Basic: 8hr response. Business: 4hr. Enterprise: Same-day onsite. Remote triage within 30 minutes for all tiers.

Advance Replacement

Business and Enterprise tier clients receive a loaner unit dispatched the same day if a repair cannot be completed onsite within the SLA window.

Contract Options

Annual contracts with monthly billing. Fleet discounts available for 10+ units. Combine with Desktop or Server SLA for a unified support agreement.

Ready to Get Started?

Talk to our enterprise team about a service contract tailored to your organisation.