Privacy Policy

1. Who We Are

This Privacy Policy applies to JAYCO Technologies ("JAYCO Tech", "we", "our", or "us"), a technology company registered and operating in Karachi, Pakistan. We operate the websites jaycotech.pk and shop.jaycotech.pk and provide enterprise IT hardware, certified refurbished devices, repair services, and trade-in services.

For any privacy-related queries, contact us at: sales@jaycotech.pk

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes:

• Contact details — name, WhatsApp/phone number, email address
• Order information — delivery address, city, product selections, quantity
• Enquiry information — messages submitted through our contact forms or sent via WhatsApp
• Trade-in details — device model, storage, condition, battery health, and photos you submit for trade-in quotes
• Repair details — device type, fault description, and contact details when you book a repair
• Technical data — IP address, browser type, pages visited, and session duration collected automatically when you use our websites

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and deliver products to you
• Respond to your enquiries and provide customer support
• Send order confirmations and updates via WhatsApp or email
• Provide trade-in quotes and manage trade-in transactions
• Book and manage repair appointments
• Send warranty documentation and claim updates
• Improve our website, products, and services
• Comply with legal obligations under Pakistani law

We do not use your information for automated decision-making or profiling.

4. WhatsApp Communications

Our primary communication channel is WhatsApp. When you initiate a conversation with us via WhatsApp — including through pre-filled enquiry links on our website — your WhatsApp number and message content will be received and stored by our team. We use this information solely to respond to your enquiry.

WhatsApp communications are subject to WhatsApp's own Privacy Policy in addition to ours.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Delivery partners — courier companies receive your name, address, and phone number to fulfil your order
• Payment processors — if you pay online, your payment details are processed by the payment provider directly; we do not store card details
• Legal requirements — if required by Pakistani law, court order, or government authority
• Business operations — with internal systems (such as our CRM and order management tools) operated by JAYCO Technologies staff only

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations:

• Order records are retained for a minimum of 5 years for accounting and warranty purposes
• Enquiry records (contact form submissions, WhatsApp messages) are retained for 2 years
• Trade-in records are retained for 3 years
• You may request deletion of your data at any time (see Section 9)

7. Cookies and Tracking

Our websites use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. These include:

• Essential cookies — required for the website to function (e.g., shopping cart session)
• Analytics cookies — Google Analytics is used to understand traffic and user behaviour in aggregate. No personally identifiable information is shared with Google Analytics

You can disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our systems use HTTPS encryption, access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct any inaccurate information
• Deletion — request that we delete your personal data (subject to legal retention requirements)
• Withdrawal of consent — opt out of marketing communications at any time

To exercise any of these rights, contact us at sales@jaycotech.pk or WhatsApp +92 370 0955251. We will respond within 14 business days.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Third-Party Links

Our websites may contain links to third-party websites (such as manufacturer sites or courier tracking portals). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the revised policy.

For significant changes, we will notify you via email or WhatsApp where we hold your contact details.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Company: JAYCO Technologies
• Location: Karachi, Pakistan
• Email: sales@jaycotech.pk
• Phone / WhatsApp: +92 370 0955251