Mission-critical server support with 2-hour onsite response, 24×7 remote monitoring, and a parts reserve specifically for enterprise server clients.
Mission-critical infrastructure
Server downtime is business downtime. Our server SLA is the most comprehensive we offer, with 2-hour response options, on-call engineers, and a dedicated parts reserve for enterprise server clients.
Continuous remote monitoring with automated alerts. Our NOC team responds to critical events around the clock, escalating to onsite when needed.
Hot-spare drives dispatched the same day for RAID failures. Full rebuild support and verification before handing back to the client.
Standard: 4hr. Business: 2hr. Enterprise: 2hr onsite with dedicated on-call engineer. Custom NBD options also available for non-critical systems.
Talk to our enterprise team about a service contract tailored to your organisation.